TENANT RESOURCES
SUPERIOR PROPERTY MANAGEMENT
CURRENT TENANTS
Routine Inspections - Guidance
Routine inspections are conducted once every six (6) months in the ACT. You will receive an email notifying you of the date and time of your routine inspection in the fortnight before it is scheduled. The email will include a checklist to guide the cleaning and preparation of your property for inspection. Following the checklist will set you up to pass the routine inspection first time, every time.
Final Inspection - Guidance
We understand moving out can be a stressful process so we have developed a Tenant Vacating Checklist to help.
Urgent & Emergency Repairs
In the case of an emergency please call 000 fire, police and ambulance or the SES on 132 500. Should there be a failure of supply to the premises of electricity or gas then please call Actew AGL on 131 909, or water, call Actew AGL on 131 093.
Please call the out-of-hours emergency number if your repair request is defined as an urgent repair by Clause 60 of the Standard Residential Tenancy Terms. Please see the Urgent Repairs Policy and Contacts
for more information.
PROSPECTIVE TENANTS
At Perspective Property Management, we know how important it is to find and hold onto great tenants. That is why we support prospective tenants in finding, applying and securing their new home. Below you can find some helpful hints to strengthen your application before you Apply
RESOURCES & FORMS
LEGISLATION
The Residential Tenancies Act 1997 applies to all residential tenancies in the ACT, both public and privately managed. You can assess the most current legislation below:
PERSPECTIVE PROPERTY CONTACTS
RENTAL BONDS
For the most up-to-date information on Rental bonds see the ACT Revenue Office website at: https://www.revenue.act.gov.au/rental-bonds. Here you will find:
- How to lodge a bond or a bond refund
- Forms and fees
- Timeframes
USEFUL CONTACTS
WE PROVIDE HOLISTIC, RELIABLE SERVICES
GENERAL MAINTENANCE & REPAIRS PROCESS
Take a photo of the maintenance or repair issue and log a job in your Tenants Portal. You will need to provide a photo and a description of the issue. Alternatively you can email your description and photos to Enquiries@perspectiveproperty.com.au
A member of the Perspective team will be in contact with you promptly. Urgent Repairs Process: Tenants should only call a tradesman to their rental property if they are unable to contact a Perspective staff member and if the repair meets the URGENT REPAIRS criteria as prescribed in Clause 60 of the Standard Residential Tenancy Terms in their Tenancy Agreement.
CLAUSE 60 OF THE STANDARD RESIDENTIAL TENANCY TERMS DEFINES AN URGENT REPAIR:
- A burst water service
- A blocked or broken lavatory system
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- A failure of gas, electricity or water supply to the premises
- The failure of a refrigerator supplied with the premises
- Failure of breakdown of any service on the premises essential for hot water, cooking, heating or laundering
- A fault or damage that causes a residential premises to be unsafe or insecure
- A fault or damage likely to cause injury to person or property
- A serious fault in any door, staircase, lift or other common area that inhibits or unduly inconveniences the tenant in gaining access to and use of the premises.
Please call the nominated tradesperson if your urgent repair issue falls into one of the categories below and it cannot wait until the next business day. Clauses 59-61 of the Standard Residential Tenancy Terms in your Tenancy Agreement provide further guidance. Please also email your property manager immediately to inform them of the emergency call out.
THE FOLLOWING TRADESPEOPLE ARE AVAILABLE AFTER HOURS FOR URGENT REPAIRS.
EMERGENCY TRADESPEOPLE
RENTAL APPRAISAL FORM
Contact Us
CONTACT US
Contact Us
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