SUPERIOR PROPERTY MANAGEMENT

CURRENT TENANTS

Routine Inspections - Guidance

Routine inspections are conducted once every six (6) months in the ACT. You will receive an email notifying you of the date and time of your routine inspection in the fortnight before it is scheduled. The email will include a checklist to guide the cleaning and preparation of your property for inspection. Following the checklist will set you up to pass the routine inspection first time, every time.

Final Inspection - Guidance

We understand moving out can be a stressful process so we have developed a Tenant Vacating Checklist to help.

ROUTINE INSPECTION CHECKLIST VACATING TENANT CHECKLIST

Urgent & Emergency Repairs

In the case of an emergency please call 000 fire, police and ambulance or the SES on 132 500. Should there be a failure of supply to the premises of electricity or gas then please call Actew AGL on 131 909, or water, call Actew AGL on 131 093.

Please call the out-of-hours emergency number if your repair request is defined as an urgent repair by Clause 60 of the Standard Residential Tenancy Terms. Please see the Urgent Repairs Policy and Contacts for more information.

URGENT REPAIRS POLICY & CONTACTS

PROSPECTIVE TENANTS

At Perspective Property Management, we know how important it is to find and hold onto great tenants. That is why we support prospective tenants in finding, applying and securing their new home. Below you can find some helpful hints to strengthen your application before you Apply

TENANT PORTAL

RESOURCES & FORMS

Sample Tenancy Agreement

Sample Condition Report

Rental bonds

Reality Check – A real estate guide for buyers and sellers in the ACT

Perspective Property Complaints Handling Process

LEGISLATION

The Residential Tenancies Act 1997 applies to all residential tenancies in the ACT, both public and privately managed. You can assess the most current legislation below:

Residential Tenancies Act 1997

Residential Tenancies Regulations 1998

PERSPECTIVE PROPERTY CONTACTS

Legal Advice Bureau at the Law Society on 02 6274 0300

ACT Civil and Administrative Tribunal

ACT Law Society

Tenants' Union ACT Inc.

RENTAL BONDS

For the most up-to-date information on Rental bonds see the ACT Revenue Office website at: https://www.revenue.act.gov.au/rental-bonds. Here you will find:

How to lodge a bond or a bond refund
Forms and fees
Timeframes

USEFUL CONTACTS

Perspective Property Enquiry:

Maintenance & Urgent Repairs

WE PROVIDE HOLISTIC, RELIABLE SERVICES

GENERAL MAINTENANCE & REPAIRS PROCESS

Take a photo of the maintenance or repair issue and log a job in your Tenants Portal. You will need to provide a photo and a description of the issue. Alternatively you can email your description and photos to Enquiries@perspectiveproperty.com.au

A member of the Perspective team will be in contact with you promptly. Urgent Repairs Process: Tenants should only call a tradesman to their rental property if they are unable to contact a Perspective staff member and if the repair meets the URGENT REPAIRS criteria as prescribed in Clause 60 of the Standard Residential Tenancy Terms in their Tenancy Agreement.

CLAUSE 60 OF THE STANDARD RESIDENTIAL TENANCY TERMS DEFINES AN URGENT REPAIR:

A burst water service
A blocked or broken lavatory system
A serious roof leak
A gas leak
A dangerous electrical fault
Flooding or serious flood damage
Serious storm or fire damage
A failure of gas, electricity or water supply to the premises

The failure of a refrigerator supplied with the premises
Failure of breakdown of any service on the premises essential for hot water, cooking, heating or laundering
A fault or damage that causes a residential premises to be unsafe or insecure

A fault or damage likely to cause injury to person or property
A serious fault in any door, staircase, lift or other common area that inhibits or unduly inconveniences the tenant in gaining access to and use of the premises.

Please call the nominated tradesperson if your urgent repair issue falls into one of the categories below and it cannot wait until the next business day. Clauses 59-61 of the Standard Residential Tenancy Terms in your Tenancy Agreement provide further guidance. Please also email your property manager immediately to inform them of the emergency call out.

THE FOLLOWING TRADESPEOPLE ARE AVAILABLE AFTER HOURS FOR URGENT REPAIRS.

EMERGENCY TRADESPEOPLE

RENTAL APPRAISAL FORM

Contact Us

CONTACT US

Contact Us

We collect and use your personal information to respond and provide you information regarding your enquiry. We may also use your personal information to promote the services of Perspective Property Management and third parties. Our Privacy Policy further explains how we collect, use and disclose personal information and how to access, correct or complain about the handling of personal information.